Privacy Policy

The data controller is Isabella Robinson, a psychotherapist in private practice based in West Bromwich, UK.

I respect your privacy and comply with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. This privacy policy explains what information is collected, how it is processed, stored, and protected.

1. What data is collected?

I collect personal information you voluntarily provide via contact forms, emails, or while booking sessions. This may include:

  • your name

  • email address

  • phone number

  • any personal or mental health-related information shared during therapy

  • other information you choose to disclose

2. Purpose of data processing

Your data is processed solely to:

  • respond to your inquiries and schedule appointments

  • provide psychotherapy services

  • fulfil professional, ethical, and legal obligations for record-keeping

Your data is not used for marketing and is never shared with third parties unless required by law or with your explicit consent.

3. Legal basis

Data is processed under Articles 6 and 9 of GDPR, including:

  • your consent

  • necessity for service provision

  • compliance with legal or ethical obligations

4. Data retention

Your data is securely stored and retained for up to 7 years after the end of therapy, in accordance with legal and ethical standards, and protected from unauthorised access.

5. Your rights

You have the right to:

  • access your data

  • request correction, restriction, or deletion

  • withdraw your consent (if processing is based on it)

  • lodge a complaint with the Information Commissioner’s Office (www.ico.org.uk)

For any questions regarding your data, please contact: quanbell.psychoanalysis@gmail.com